The car has not been delivered yet & TVS Kollam keeps giving us excuses for non-delivery. Once we have completed our investigation and spoken to all parties involved, your Customer Support Manager will contact you to communicate the outcome of your complaint and any resolution available to you. If your complaint concerns the service you have received from your Renault dealership, we may ask the dealership to contact you directly to discuss your complaint. Also please note that the car is still at the dealer workshop. I am leaving this review here also as the car was a Renault, purchase from a Renault dealership (DSG), on a Renault Hire Purchase agreement from Renault Finance. The Motor Ombudsman is the automotive dispute resolution body. Email Paul Flanagan (CEO) on paul.flanagan@renault.co.uk. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the … I have already asked my brother who was planning to buy a duster, NOT TO. Once we have completed our investigation and spoken to all parties involved, your Customer Support Manager will contact you to communicate the outcome of your complaint … Reply Reply Author. If you experience a problem with your vehicle or are dissatisfied with the service you have received, please contact your local Renault dealership. However, now, when it comes to assembly, I can't find the torque settings for the cylinder head, main bearings, and big end bearings. 1st July 2019 - 31st December 2019. If you have a complaint, please contact us with the details. You can find contact details for Renault above. Submit your complaint or review on Renault customer care. Call us on 0161 509 7039 sales@diamondcontracthire.com Spectrum Business Centre, 2 Commercial Brow, Hyde, Cheshire, SK14 2JW Step 1: How to check if the business is accredited to The Motor Ombudsman You can check whether a business is signed up to our Service and Repair and/or Vehicle Sales … The November 2020 before VAT is R6312.55. A911DOM. Upon receipt of your request, your complaint will be reassessed and a final response will be communicated to you upon completion of your case review. Our group, which has been making cars since 1898, is present in 134 countries and has sold 3.8 million vehicles in 2019. Please note: You can direct your complaint to The Motor Ombudsman at any time during this process, you do not need to have raised your complaint with the dealership or the manufacturer in the first instance. Renault customer service is the worst i have come across, engine management light on within 6000 miles from new, local dealership bodged service, putting management light out, not … 04 January 2021 - sensor cable issue. You can find contact details for Renault above. If you wish to have your complaint reviewed internally by Renault UK Ltd, you can write to us at the following address requesting your complaint is reviewed internally: Customer Relations, Renault UK Ltd, The Rivers Office Park, Denham Way, Maple Cross, Hertfordshire, WD3 9YS. Renault - save £2745 If you have a Renault get rid of it - NOW! They are best placed to address your issue in the first instance. Tweet Renault (UK) Follow Renault (UK) Watch Renault (UK) Follow Renault … Sometimes at start the power steering systems don't work, making steering near impossible. CarComplaints.com has 27 complaints on file for Renault vehicles. During... bought a new Sandero plus last year August from Renault Bloemfontein. Please find below the timeline history of troublesome ownership: Roadside Assistance(24 hours, 7 days a week); Renault Financial Services(Weekdays, excluding public holidays, 9.00am – 5.00pm AEDT); Customer … 2. This company definitely cares about its customers and responds to overwhelming majority of complaints. To meet the major technological challenges of the future while continuing to pursue our profitable growth strategy, we are focusing on international expansion and drawing on the synergies of our five brands: Renault, Dacia, Renault … but in the duty papers that i receive from your agent in Egypt was 115193 I have bought all the correct spares to overhaul my Renault K7 MF engine, with 45 years of mechanical experience. I bought this car january 2020 having so much hope that since its brand new ill have great experience but I was total wrong;in May 2020 it gave me a problem of a fuel gadge not reporting if its full or empty then I took it for repairs it became fine and then now I am facing a problem of starter of which it must be kick started for it to move it is not even a year but facing such problems yet. For more information on any of our Renault … From day one, the car has spent more time in your dealer workshop than at my home, and same with the petrol I fill in the car, is either used to transport the car to the workshop or test drive. Although the 2004 Renault Clio has the most overall complaints, we rate the 2001 model year as worse because of other possible factors such as higher repair cost or more problems at lower … Renault (UK) complaints contacts. If you wish to have your complaint reviewed on an independent basis, you can contact The Motor Ombudsman. 19 December 2020 - Sensor cable fault issue. Discuss the issues you have had with Renault and work with their customer service team to find a resolution. Period Covered. I was told by Renault to pay R2300.00 to replace the rubber as the 6 months warranty period is over. You can contact us through one of the following methods: Our opening hours are Monday to Friday, 9.00 to 17.30 (10.00 to 17.30 on Wednesdays) excluding Bank Holidays. 10. Closed Sat, Sun and Bank Holidays. I chose Duster over Tata NEXON and now regret my decision. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, Dear customer service/All, When contacting Customer Relations, you will be asked to provide: All of the above will be taken into account when investigating your complaint case. I had my car towed to Renault Bryanston in November 2019 and have yet to... i bought a new Renault stepway car on 3 February 2020 with a vin code # VF15SRK96LT324874 and motor (engine)# 118524 this motor number is written in the car. please i need you to contact me urgent by phone +2 [protected] Numerous other people complaint about the same on social media and non of them received proper service. PARIS - Italian Davide Brivio has joined the Alpine F1 Team, as sporting director, the team that was formerly Renault, announced on Sunday. Call us on 0344 335 0000*. Note that, I will wait for 7 working days from today to hear from you, after which I will have to move with legal options. "We are delighted to confirm … If you remain dissatisfied with the response your Customer Support Manager has provided to you, you are entitled to have your complaint case reviewed internally by Renault UK Ltd or externally by an independent body called The Motor Ombudsman. Update: Renault Complaint - RESULT!!! ComplaintsBoard.com is an independent complaint resolution … I am only in the Western Cape for about three months a year hence the delay in this complaint. DUSTER - KL 25M 1757 - purchased from TVS Kollam © 2004-2021 ComplaintsBoard.com. 05 December 2020 - Sensor cable fault issue. Hand Brake as the brake shoes/liners are getting jammed on the wheels while trying to release the Hand Brake. The car was taken to TVS Kollam Service to no avail as the part/cable was not available. We are committed to ensuring you have the best possible experience throughout your Renault ownership, however, we do recognise that sometimes things can go wrong. Complete list of Renault complaints. Vauxhall Choices, Vauxhall Finance, Vauxhall Finance … 1. As a Senior Citizen, please understand that I do not have the time as well as the energy to keep travelling to the TVS Kollam service station every now and then which is about 45kms from my home. Renault should restart having quick services available again. [protected]@mweb.co.za Manuela Neto - [protected]@sapo.pt. Vauxhall Finance plc. Initial Renault complaints should be directed to their team directly. The Motor Ombudsman will review your complaint and can provide a free of charge Dispute Resolution Service should this become necessary. It is a pitty that the "Renault minute service" has ended, it does not seem a good practise in serving Renault faithfull costumers. Not affiliated, associated, authorized, endorsed by, or in any way officially connected Renault! We will do our utmost to support and assist you in resolving any complaint raised and know they! Initial Renault complaints should be understanding how dangerous the situation is renault complaints procedure customers with around. Of me damaging it but i must pay to get Renault to change brakes... Purpose its a problem and non of them received proper service taken to TVS Kollam the issues had started the... 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