She said she’d see what she could find out. He was pleasant and patient and listened to me. Learn more. I also looked at the dealership documents. You can’t sell me a 2010 car and tell me it was a 2011! “The manufacturer wants market share and a dealership is chasing rands and cents.”, Let’s say the sales target is 50 cars for the quarter. It was possible that a sale fell through like Alex had described, but it wasn’t likely, he told me. Use your Hellopeter business account to collect reviews and engage with your customers, and control what consumers see in … We help you be safe and stay safe – everywhere you go. He said to take the five months. Consumers cannot talk to the press office and, apparently, you cannot be a consumer. I was going to have to take this on. Nkululeko said neither BMW South Africa nor BMW Finance could assist any longer. Other party has 10 business days to comment. Marc, over at Sandton Auto, isn’t going to make it easy for me. View plan. I headed for the MIOSA website and filed my official complaint. This is not a term that I am familiar with,” he said. CLAIM NUMBER: 174802548 We all dread car trouble. Ong Namo -I bow to the subtle divine wisdomGuru Dev Namo - I bow to the divine teacher within. I took another look at the documents I dug up from my old email server at the. The journalist who has been mailing you with questions about pre-reports?”, What happens,” he started to explain, now able to recall that he actually was familiar with the term pre-report, “the dealership has a sale, so they order the vehicle, but then the buyer cancels the order and walks away, but the motor plan is activated.”, That’s the question that nobody answers,” he said, exasperated, and by “nobody” he meant the dealerships he was meant to mediate. I was sad. Illustrative image courtesy of Taneli Lahtinen/Unsplash. To get a kickback of whatever the amount is — let’s say R2,000 per car — you have to sell 50 cars. To get a kickback of whatever the amount is — let’s say R2,000 per car — you have to sell 50 cars. Replies 24 Views 2K. Peter Craze obituary ... Santam limits Covid-19 'business interruption' pay-outs to 3 months' losses CapeTalk. Sanlam Cumulus Investment Plan Let us add to your investment to help your money grow. “But they are still brand new cars,” he says. Temoso filed my concerns. It’s been six months since that first call from Danica. Kindly note that Sandton Auto BMW will not respond to any further communication in this regard.”. 1st for Women reviews, customer feedback & support. I’m no attorney, I’m just a consumer who happens to be a journalist. Which was so weird because I’m the kind of person who keeps the R350 receipt from Dischem, along with the warranty paper, for the plastic heater, just in case it breaks and I need to take it back for replacement or repairs. It had been six weeks since I first filed my complaint. I’d soon find out that the latter was far more likely. Besides, BMW South Africa has bigger problems than cowboys and pre-reports and silly Carte Blanche exposés. They are currently mired in an action at the tribunal for the National Credit Regulator (NCR), which was formed under the National Credit Act of 2005 and also operates under the DTI. I told him I’d dig up the old emails about the sale from a former employer, which happened to be the Mail & Guardian. We help you be safe and stay safe – everywhere you go. Please consider this to be our final position on this matter.”. “But I realised no one was going to help me. Bartho lined up specific provisions in the act which stop suppliers from suggesting something is “new” when it is not, adding there is also a proviso which allows a “new” product to used exclusively by “the producer, importer, distributor or retailer… for the purposes of reasonable testing, service, preparation or delivery”. For more stories, go to Business Insider South Africa. I asked to be put through to a manager. PETER BRUCE: Hello, useless ANC. But what bothered me more was Alex’s description about a pre-report. My case manager, Robin Wright, sent his findings to me and Marc at Sandton Auto outlining the case. This was where things started to get interesting. I dug in and found a series of paperwork on “motor plan terms and conditions”, but nothing with signatures or dates. Because, while BMW clients might not be the consumers most in need of an advocate, the blatant disregard for the consumer — in this case, me — was startling. People always get taken for a ride, no pun intended.”. ~ André Breton, Please sign in or register to enable this feature. “This means that the BMW motor plan has been reported, but the car is brand new and unregistered.”. Where is the Warranty Registration Certificate? Get pet health insurance & get that peace of mind that comes from knowing you have pet cover. Sandton Auto now had 10 business days to agree to MIOSA’s mediation finding and if they did not, I was able to go to the NCC for resolution. Switch to Budget and save! “BMW does not cater for motor plan extensions less then on year (sic) in duration so it is impossible for the dealership to comply with your ruling,” he wrote. They were also the owners of the BMW dealership in Melrose Arch. 011 686 4200. Now I know more about the unsavoury parts of South Africa’s motor industry than I ever wanted to. In only 6% of OUTsurance complaints did the ombud find in favour of the client - compared to 24% in the case of Hollard complaints. I told Marc I was a journalist. And the salesman was too scared to be honest because he needed the deal.”, Well, that’s what we’re doing with all our demos as well,” he tells me. He contacted the dealer on my behalf and emailed me back a while later explaining that the dealership was searching for my documents. But is it illegal? Now I needed the official line on pre-reports from BMW South Africa. Crystal recounted an issue similar to mine with a Mercedes she bought in April of 2012, which she later found out was a 2011. In the finding. Two weeks later, I mailed Kotie asking if she’d had any luck. “The issue has got nothing to do with insurance, but motor plans mainly, and disclosures during the motor sales process… it is strange that it would be referred to our office when it has nothing to do with short term insurance.”, Under the Consumer Protection Act, he wrote in a mail, suppliers are required to “disclose information at the point of sale. I have been patient for the past 4 months and now im loosing it because of your pourly service. forensic.services@santam.co.za Fraudline (SA): 0860 600 767 Fraudline (Namibia) +27 (0) 800 002 020 WhatsApp: 076 921 3347. I accepted their deal. The Ombudsman for Short-Term Insurance has released its report for the 2014 calendar year, revealing South Africa’s best and worst short-term insurers. My BMW dealer is no longer speaking to me. I sighed. He brought up the discount and shrugged. In February 2016 the publication ran two separate stories about how “new cars are reported as sold in SA without having left the showroom floor” and how this “cheats unsuspecting buyers out of precious motor plan time”. I took another look at the documents I dug up from my old email server at the Mail & Guardian. But, despite dragging BMW’s name through the investigative mud, it is business as usual in Sandton. What probably happened in your case is people walked around that car on the floor, or the dealership got busy and forgot about it in the back lot, and six months later they put it on the floor. COVID-19 RiskReady. But, he said, they were willing to cover five months of a new one-year extended warranty. One of their primary missions, according to the MIOSA website, is to rule in cases between disgruntled consumers and motor industry dealers, manufacturers, importers and service providers. It was official, no one at BMW was talking to me any longer. With thousands of new 5-star reviews streaming in every month, dotsure.co.za is officially the #1 ranked insurance provider on Hellopeter.com* and has been for the whole of 2020. Whether you need money for unexpected expenses, a medical emergency, or to fund a specific project, Sanlam can offer you a fixed-rate personal loan according to your needs and circumstances. “What you have purchased is known in the trade as a pre-report,” she wrote in an email. Marc replied almost immediately, cc’ing me. But by then, I was well-versed in its meaning. When journalists aren’t being journalists, they don’t want to write stories. Pragasi got on the phone. And, this time, I’m ready for the fight. Pet health insurance for your furry loved ones. The site’s owner, Peter Cheales, is a Customer Service guru “A prolific author in the field of management and service, Peter has written 9 best-selling books including I Was Your Customer, Look Out, Passion Makes Perfect, The Whole Works, and Good News for the Modern Manager.” His site . Guys like Marc are Teflon-like with complaining clients. So if having a car in motor plan was of such importance the client would have been happy to pay for the balance of the year. According to its website, NADA represents the owners and operators of new and qualifying used vehicle dealerships. Select which newsletters you'd like to receive, Anso Thom, Christi Nortier, Estelle Ellis, Zukiswa Pikoli and Mark Heywood, What you have purchased is known in the trade as a pre-report,” she wrote in an email. Together, MIOSA and the NCC are the agencies which protect the consumer when dealing with the motor industry, which a 2018. says makes up a whopping 7.7 percent of South Africa’s GDP. Yesterday I nearly had a fraudulent transaction on my credit card, but thanks to Standard Bank's upgraded Anti-Fraud system, they stopped the payment, suspended by credit card, messaged me, called me and asked if the transactions were me or not. That’s between you and your dealer. — as each case is different. He assured me that “as a champion of the highest standards of corporate governance and citizenship, BMW Group South Africa expects the same level of integrity and transparency of its dealers” and suggested that customers get in touch “if they believe they have received anything other than first-class service from a dealer”. “This is not a term that I am familiar with,” he said. Santam is the insurer of choice for millions of South Africans countrywide. “Good for you,” she managed, in the same way someone calls you “brave” when what they really mean to say is stupid. But, she explained, it was all a mere matter of a “pre-report”. HEROES of 2005 – they received compliments! But this sure looks a lot like fraud to me. But if you get to a higher number, the manufacturer will give you R10,000 or R20,000 per car. How many miles do you have on your car, she asked pleasantly. Too bad. Mr. Robinson (Eddie Murphy) talks about Christmas being the season for giving... and taking. We do not have shareholding in any dealerships, and as such in terms of the law, we are not allowed to intervene in an arrangement made between a dealer and a customer.”. I mailed Jan back explaining that NADA would not comment. I mailed and called Danica a couple of times to find out what had gone wrong with the warranty registration, but she wouldn’t get back to me. I tracked down Shikar. General Queries and New Product decision/selection: “It would not be fair to the consumer. It is a difficulty.”, It would not be fair to the consumer. Reviews create content that improves your Google search results, making your business more visible, and easier for consumers to find you. “It’s a widespread practice,” a dealer principal in Johannesburg explained to me, on the condition of anonymity. A bottom-of-the-line BMW, but a BMW. NarrowBandFtw. I was seething by the time I met Marc Simon, the square-jawed manager in a well-pressed dress shirt, who invited me into a glass-walled boardroom on the second floor near his office. My husband told me it wasn’t worth the stress. I accepted their deal. Policy Letter/SMS Queries: pmdinfo@constantiagroup.co.za. Santam, South Africa’s largest short-term insurer recently announced the 100% acquisition of the issued share capital of Brolink, a leading insurance administration provider. We are independent, so you know we offer the best solution provided by any house, given your personal requirements. Santam is the insurer of choice for millions of South Africans countrywide. Our team is uniquely positioned to assist clients in the rapidly changing insurance regulatory environment. And I wanted to find out what was happening with my car. I told Kotie I wanted my documents. “Only to find out last week when I was…trading in my vehicle that it’s a 2010 model and not a 2011 model as per my contract. That’s what people do, they just get fed up and agree.”. Marc told me I had no proof I wasn’t told about the warranty — that salesman was long gone so we can’t ask him, he said. How is that even possible? You might have heard about them. “When I buy a car, what about the time that has expired on the plan? Santam is the insurer of choice for thousands of South Africans, countrywide. Am I the only one who thinks that Dial Direct's HelloPeter page is a little suspect. Johan didn’t mail me back. The dealership believes a fair deal was enjoyed by the client even if she no longer believes so.”. They deal with angry customers all day long, some justified, others not. Shikar went further up the BMW food chain. I was tired. While Bartho made it clear that he cannot be seen to be “prejudging” an outcome because my matter was already sitting with MIOSA, he was willing to help me understand the legal framework for my story. The “new” car I bought — the one that sat on the new car side of the showroom floor when I first saw it, the same place it was when I picked it up with that big grey bow tied to the hood, the one that Kotie assured me was “brand new and unregistered”– was designated in BMW’s own system at the time of sale as an “approved used vehicle”. I told her I’d need that refusal to comment in writing. And I want my documents. He also told me that “dealers are required to disclose this” and “cover the shortfall within the pricing structure of the deal/vehicle”. “I’m not going to comment,” she told me. She blamed Metrofile, the digital storage company. Early the next morning, an email from the ombudsman, Johan van Vreden, arrived in my inbox. I told him I’d dig up the old emails about the sale from a former employer, which happened to be the, One of their primary missions, according to the. Besides, BMW South Africa has bigger problems than cowboys and pre-reports and silly, s. They are currently mired in an action at the tribunal for the National Credit Regulator (NCR), which was formed under the National Credit Act of 2005 and also operates under the DTI. This is fraud.”, I didn’t want to let go,” he told me. According to the NCR’s annual report, Volkswagen, Mercedes Benz and BMW have all been charging what’s called “on the road” fees — basically padding your sales costs with various and sundry amounts which are unlawful in terms of the NCA. However, other consumers are able to comment on reviews. On one piece of paperwork, my car was listed as a 2013, while on others — including the only signed document I had, the one with BMW Finance — it clearly stated that my car was a 2014. Set up 19 years ago as a voluntary organisation, the Motor Industry Ombudsman of South Africa (MIOSA) was accredited in January 2015 by the Department of Trade and Industry (DTI), making it a parastatal which advises and makes recommendations to the National Consumer Commission (NCC) regarding automotive consumer complaints. I thanked her and asked if I could be transferred to the press office because, in addition to being a consumer, I was a journalist working on a story about pre-reports. Less than an hour after I mailed through my questions to RMI’s CEO, Jan G Schoeman, he mailed me back, helpfully suggesting I contact Gary McCraw, NADA’s director. Not happy with your BMW dealership? You cannot forge my signature! “I’m hoping these are going to sell the next month, so maybe the buyer loses one month of warranty. I whined. It’s illegal! For information on vacancies please contact the HR Department on 011 977 5000 We do not ask for payments before or after an interview. Hi Johan. Which got me thinking. Structured What about this question was so difficult to answer? That doesn’t fall under my mandate.”, It is not correct that this would fall within our jurisdiction at all,” he shot back. Search the world's information, including webpages, images, videos and more. which aired in July, showing how the dealership scammed a whole lot of people with a fake cash-back dealer-assist investment scheme linked to a non-existent oil company in Dubai. Our relationship started to fall apart when a plucky salesperson by the name of Danica phoned in early July and asked if I wanted to renew my motor plan. “BMW also does not allow any extensions once the original plan has expired. Both operate under the Consumer Protection Act of 2008. Hello Peter! “That’s the question that nobody answers,” he said, exasperated, and by “nobody” he meant the dealerships he was meant to mediate. I called some friends in the motor industry. Sandton Auto responds: ‘I am sure our side of the story doesn’t suit the client’s narrative’. Isn’t it suspicious if a bunch of pre-reports are put through in the dealership’s name? That’s where I don’t have a clear answer from motor dealers. “Well, that’s what we’re doing with all our demos as well,” he tells me. Our quality plans cover your primary medical needs with special focus on doctors’ visits and emergencies. That was all she had. By now, I was weary of the run-around. Any business that’s registered on Hellopeter is able to reply to their own reviews. Was my situation more like Shikar’s and Crystal’s than I initially suspected? I’m in agreement with that,” he finally said, quickly following up with another redirect. “BMW also does not allow any extensions once the original plan has expired. “Only to find out last week when I was…trading in my vehicle that it’s a 2010 model and not a 2011 model as per my contract. My car happened to be a BMW. 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